Your new company
With a legacy spanning over four decades, our company has been at the forefront of shaping exceptional customer experiences. Our commitment to excellence, innovation, and adaptability has made us a trusted partner for businesses worldwide. Whether it’s optimising processes, improving customer satisfaction, or embracing the latest solutions, we prioritise customer-centricity and stay ahead of the curve. Discover how we can improve your business journey!
Your new role
Client management
Operations management (including ops, training, quality, WFM management
Operation strategy
Team management and motivation
Prepare and present materials for internal and external meetings
Participation in client and internal meetings as a manager
What you'll need to succeed
Operation Manager experience minimum 50 HC, at least 2 years of management experience, working in a BPO/call centre for at least 5 years.
Maintain good client relationships
Strong leadership, team motivation & staff engagement
Excellent communication skills
Good workforce understanding
Proficiency in MS Office (Word, Excel,PowerPoint)
Good understanding of client KPI and have KPI delivery strategy
Excellent performance management and result-driven
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.