Your new company

Established in 1999, our client is a major player in the travel industry that offers a comprehensive range of travel services through several subsidiary brands. Now, it has grown to become one of the world's largest travel companies brand on gross merchandise value. It has been listed on Nasdaq since 2003 and HKEX 2021.

Joining this company means embarking on an adventure of excitement and success. You'll be joining a passionate group of individuals who strive to make every trip perfect for over 400 million customers worldwide. With a focus on globalization, there is ample opportunity for growth and development on a world-class stage. If you share the values of boldness and inclusion, this is the place for you to advance your career.

Your new role

The position is located in the APAC Service team and primarily serves Japanese-speaking customers in Japan across all Lines of Business. As the Service Manager, you will be responsible for overseeing the day-to-day operations of the Japan CS center located in Tokyo. This includes managing around 100 in-house employees and ensuring the smooth running of the site.

What you'll need to succeed

The required skills for this role include

• Knowledge of contact center management tools, employee recognition and reward practices, conflict resolution, and leadership abilities.
• Strong communication and data analysis skills are necessary to generate proposals and reports.
• Fluency in English is required, and experience with COPC, PMP, and 6sigma is preferred.
• The candidate should have a minimum of 10 years of contact center management experience and a proven track record of success.

What you'll get in return

• Competitive package
• Foreign Language learning support
• Internal Day of Customer Service every year
• Global business trips
• 125 holidays a year
• And more

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.