(This position will only consider people currently living in Japan with native Japanese level )

Your new company

The brand represents timeless elegance and superior craftsmanship, creating jewellery that tells personal stories of love and celebration. For a training manager, the focus should be on empowering teams to embody Tiffany's values, delivering experiences that resonate with heartfelt luxury.

Your new role

• Partner with HQ Retail Training Director, Education for all seasonal education updates and advisements.

• Undertake regular reviews and analyses procedures and materials to measure the impact of training on store performance.

• Measure and analyses the efficiency of training results through sales results and client satisfaction feedback results.

• Visiting our regional retail boutiques to collaborate closely with our Client Advisors on a regular basis.

• Observe how Client Advisors interact with clients to identify areas of improvement.

• Help Client Advisors to develop their storytelling skills and personal narratives.

• Organize role-playing activities to simulate difficult client cases (e.g., how to overcome objections)

• Apply various sales training techniques (e.g., gamification, case studies and group activities)
  
  

What you'll need to succeed

• 3+ years of experience as a trainer for the luxury industry.

• Business English / Native Japanese

• Availability to travel and visit our retail stores, as needed.
• Excellent presentation skills

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.