Your new company

This company is a global leader in IT services, consulting, and business solutions. It has grown into one of the largest IT companies in the world. The company offers a wide range of services, including digital transformation, cloud computing, artificial intelligence, and business process outsourcing. It operates in over 60 countries and serves clients across various industries, such as healthcare, manufacturing, and telecommunications.

Your new role

Serve as the initial contact for end users at the service desk.
Resolve issues on the first call using SOPs and the knowledge base.
Communicate effectively to resolve issues and document troubleshooting in ServiceNow.
Ensure customer satisfaction and collaborate with cross-functional teams to address unique issues and update the knowledge base.
Learn service desk-specific processes and participate in Incident, Problem, and Knowledge Management.
Complete training and certification programs.
Require at least two years of service desk experience.
N1/N2 JLPT or equivalent Japanese proficiency is mandatory.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.