Supporting channel partners driving SaaS solutions into retail chains

A Partner Success Specialist to help a global SaaS vendor strengthen partner delivery quality across Japan’s retail ecosystem.

Role Summary

• Enable retail-focused partners on onboarding, solution training, and best practices
• Monitor partner performance and customer satisfaction metrics
• Support retail transformation projects including POS modernization and e-commerce integration
• Assist partners in scoping, deploying, and optimizing cloud solutions
• Work cross-functionally with Partner Sales, Support, and Product teams

Who Fits This Role

• 2–5 years in partner operations, channel enablement, customer success, or consulting
• Experience with retail, e-commerce, or store operations is valuable
• Strong communication and project management skills
• Native Japanese; conversational English

Excellent role for someone who prefers a partner-focused path rather than direct sales.