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Operation Manager

URGENT! The travel company is looking for a bilingual operations manager, up to 8M!

Your new company

With a legacy spanning over four decades, our company has been at the forefront of shaping exceptional customer experiences. Our commitment to excellence, innovation, and adaptability has made us a trusted partner for businesses worldwide. Whether it’s optimising processes, improving customer satisfaction, or embracing the latest solutions, we prioritise customer-centricity and stay ahead of the curve. Discover how we can improve your business journey!

Your new role

  • Client management

  • Operations management (including ops, training, quality, WFM management

  • Operation strategy

  • Team management and motivation

  • Prepare and present materials for internal and external meetings

  • Participation in client and internal meetings as a manager

What you'll need to succeed

  • Operation Manager experience minimum 50 HC, at least 2 years of management experience, working in a BPO/call centre for at least 5 years.

  • Maintain good client relationships

  • Strong leadership, team motivation & staff engagement

  • Excellent communication skills

  • Good workforce understanding

  • Proficiency in MS Office (Word, Excel, PowerPoint)

  • Good understanding of client KPI and have KPI delivery strategy

  • Excellent performance management and result-driven


What you'll get in return

  • Salary up to 8M

  • All insurance covered

  • Bilingual working environment

  • Hybrid working style


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Summary

Job Type
Permanent
Industry
Travel & Hospitality
Location
Inner Tokyo
Specialism
Office Professionals
Pay
Up to 8M
Ref:
1109791

Talk to a consultant

Talk to Aurora Song, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 38th Floor, 1-6-1 Roppongi

Telephone: 0335602946

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