【Your new company 】

One of the world’s most renowned foreign-affiliated luxury brand groups, operating over 6,300 stores globally and managing multiple prestigious brands across high-end categories including watches and jewellery.

【Your new role】

• Repair reception (including light tasks such as data entry, inspection, and shipping)
• Responding to inquiries about products, repairs, and online purchases
• Acting as a contact point for after-sales service

【What you'll need to succeed 】

• Experience handling jewellery products (inspection experience or GG certification preferred)
• Over 2 years of customer service or sales experience (preferably in luxury goods)
• English proficiency for document creation and communication with overseas staff
• Strong understanding of compliance and ability to follow rules
• Basic office and PC skills (Excel, Salesforce)
• Ability to type without looking (blind touch)
• Familiarity with careful handling of delicate items
• Cheerful, cooperative, and adaptable personality

【What you'll get in return 】

• Location: Tokyo
• Salary: ¥3.8M – ¥5M base annually
• Working hours: Monday to Friday, 9:00 AM – 6:00 PM
• Benefits: Work-from-home 1–2 days/week, internal mobility opportunities

【What you need to do now 】

If you’re interested in this role, please click ‘apply now’ to forward an up-to-date copy of your CV. Alternatively, you can reach out to us to Keicelyn.Alvarez@hays.co.jp. If this job isn’t quite right for you, but you are looking for a new HR position, please contact us for a confidential discussion on your career. Note: Due to the high volume of applications, only successful candidates will be contacted. We appreciate your understanding in this matter.