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Customer Experience Support

Fast-growing company / 4days WFH / Competitive salary, benefits / Comfortable environment, casual clothing OK

Your new company

The company is a dynamic and forward-thinking company focused on delivering innovative services that enhance everyday life. With a strong foundation in technology and operations, the company commits to creating seamless, efficient, and customer-first experiences.


Your new role

  • Analyze voice of the customer data and driving customer experience improvements
  • Escalate and following up on customer service center issues
  • Monitor and improve the efficiency of issue resolution during customer interactions

What you'll need to succeed

  • Strong skills in using data analysis tools

What you'll get in return

  • Competitive salary package and benefits
  • Easy, convenient commute
  • Hybrid, almost full-remote with 4days WFH/week
  • Opportunities to make impacts on a fast-growing environment
  • Work in a comfortable environment with a casual dress policy

What you need to do now

If you’re interested in this role, please click ‘apply now’ to forward an up-to-date copy of your CV. Alternatively, you can reach out to us to Keicelyn.Alvarez@hays.co.jp. If this job isn’t quite right for you, but you are looking for a new HR position, please contact us for a confidential discussion on your career. Note: Due to the high volume of applications, only successful candidates will be contacted. We appreciate your understanding in this matter.

Summary

Job Type
Permanent
Industry
IT
Location
Inner Tokyo
Specialism
Office Professionals
Pay
Confidential
Ref:
1120400

Talk to a consultant

Talk to Keicelyn Alvarez, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 38th Floor, 1-6-1 Roppongi

Telephone: +81 3 4565 5939

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