Contact Centre Manager
Location: Shinagawa, Tokyo (mostly office‑based)
Salary: ¥8–12 million (depending on experience)
Language: Native Japanese, Business English
Start Date: ASAP

Your New Company
Our client is a global leader in healthcare and life‑sciences solutions, supporting pharmaceutical and medical device companies through advanced data, analytics, technology, and consulting.
With operations in over 100 countries and a strong footprint in Japan, the organization is known as a top solution provider in the industry, working with the vast majority of leading global healthcare companies.
This is a confidential search for a newly created role within their Japan business.

Your New Role
As Contact Centre Manager, you will be responsible for setting up and managing a new customer service / contact centre at the Tokyo office.

Key responsibilities include:

• Establishing contact centre operations, processes, and service standards
• Recruiting, training, and managing a new team of 4–5 staff members
• Overseeing daily operations, performance, and service quality
• Working closely with global stakeholders and reporting to an overseas Director
• Collaborating with internal development and sales teams to support business growth
  
  Working hours:
  Monday–Friday: 9:30 AM – 8:30 PM
  Saturday: 9:00 AM – 5:00 PM
  (Shift‑based operation)
  
  What You’ll Need to Succeed
  
• Native‑level Japanese and business‑level English communication skills
• Strong understanding of Japanese culture and business practices
• 2–3+ years of management experience in a call centre or customer service environment
• Experience leading teams and handling operational setup or improvement
• Ability to use and quickly learn new IT systems and tools
• Experience in the pharmaceutical or life sciences industry is preferred but not mandatory
  
  What You’ll Get in Return
  
• Competitive salary of ¥8–12 million
  
• Opportunity to build a new team and operation from scratch
  
• Exposure to a global working environment with international stakeholders
  
• Stable employment with a highly reputable organization in the healthcare sector
  
• Retirement package (retirement age: 60)
  
• Flexible work style within company guidelines
  
• Clear potential for long‑term career development
  

If you are interested in the opportunity, please contact me now at aurora.song@hays.co.jp and make sure to include your English resume, 履歴書・職務経歴書!