Your new company

Tax refunds to travellers on purchases made in foreign countries

Main duties and responsibilities

Sales and Administrative Support
• Maintain and update information on the CRM database (Salesforce)
•Perform a range of administrative tasks to support the sales team, including report generation, invoicing, translation, processing and other administrative tasks
•Creating and processing sales orders with the Sales and IT team
•Manage accounts and perform data entry tasks as necessary
•Telesales
•Serve customer base primarily through calls
•Act as a point of contact for customer queries and respond promptly to their needs and requests
•Important contact for customer queries regarding new Japan Tax Free System for current merchants, which will start in April 2026 (New regulation), and respond promptly to their needs and requests.
•Responsible for building sales relationships with current customer base (small and unmanaged portfolio)
•Making outbound calls to current customers to ensure their needs or questions are met
•Resolve any customer issues related to use of company service, regulation related, technology related, or any other issues faced
•Training of merchant staff
•Answering merchants/customer phone calls and transfer to the correct person
•Ensure professional customer service standard is maintained

Reporting and collaboration
You will be closely working with:
•Direct line manager – Business Support Manager
•Sales- Key Account Managers
•Business Support Team Members
•IT Team Members
•Finance Team

Preferable skills and competencies
• Previous telesales, account management, and customer service experience
• Results-driven and highly motivated with a desire to learn and explore different working practices to achieve targets
•Comfortable with handling data and doing simple analysis
• An excellent communicator and relationship builder
• Able to think ahead and ask appropriate questions to maximize sales opportunities
•Outstanding negotiation skills with the ability to resolve issues and address complaints
• A tenacious, self-driven, and hard-working attitude to work
• Experience working to targets and deadlines in the competitive market
•A professional, friendly, and exciting communicator would ideally suit this role.

Business Knowledge/Educational Background
•Must be experienced using office software (Excel, Word, PowerPoint).
•At least three to five years of experience working in sales support.
•Candidate needs to provide dedicated services and support to the Sales team and external customers to their satisfaction.
•Native Japanese verbally and in writing
•Good to have English communication skills. Reading /Writing skills are a must.