Your new company

A global leader in life sciences, this organization supports the development and delivery of cutting-edge biopharmaceuticals. With a strong international presence and a mission to accelerate the impact of transformative therapies, the company offers a dynamic and purpose-driven work environment.

Your new role

As a Customer Service Specialist, you’ll be a key player in the sales administration team, ensuring smooth order processing and customer satisfaction. You’ll work cross-functionally with internal teams and external partners to support the delivery of life-saving products.

• Enter and manage order data using Oracle, ensuring timely delivery
• Handle various order channels (manual, web, CSV)
• Respond to inquiries from customers, distributors, and internal departments
• Support both direct and distributor-based sales models
• Maintain product and customer master data
• Collaborate with Sales, Procurement, and Warehouse teams to ensure on-time delivery
• Coordinate with Finance and Legal for compliance
• Manage invoices using dedicated tools

What you'll need to succeed

• 3+ years of experience in customer service operations (order management, procurement, invoicing, etc.)

• Familiarity with Oracle and SAP systems

• Strong customer-first mindset and leadership potential

• Team-oriented and proactive in process improvement

• Proficient in Word, Excel, PowerPoint; experience with Salesforce, Anywhere365 a plus

• Comfortable participating in English meetings

What you'll get in return

• Work-Life Balance: Fixed hours (9:00–17:30), remote flexibility

• Inclusive Culture: Supportive of working mothers and diverse teams

• Global Exposure: Use English in daily work and collaborate internationally

What you need to do now

If you’re interested in this role, click ‘Apply Now’ to submit your updated CV. Alternatively, reach out to Keicelyn.Alvarez@hays.co.jp for a confidential discussion.

If this role isn’t quite right, but you’re exploring new opportunities in project support or global companies, feel free to get in touch.