Your new company

This organization operates at the intersection of biotechnology and innovation, supporting the development of transformative therapies that improve lives globally. With a strong foundation in scientific expertise and operational excellence, the company plays a key role in enabling pharmaceutical and research partners to deliver advanced healthcare solutions. As part of a larger global science and technology group, it offers a collaborative, purpose-driven environment where your work contributes to meaningful impact in the life sciences field.

Your new role

• Enter and manage order data in Oracle from placement to delivery

• Handle various order channels (manual, web, CSV, etc.)

• Respond to customer, distributor, and internal inquiries via email and phone

• Support both direct and distributor-based sales models

• Maintain and update product and customer master data

• Collaborate with sales, procurement, and warehouse teams to ensure accurate forecasting and on-time delivery

• Provide high-quality customer support to enhance satisfaction

• Coordinate with Finance and Legal teams to ensure compliance

• Manage invoices using dedicated tools
  
  

What you'll need to succeed

• 3+ years of hands-on experience in customer service operations (order management, procurement, import, invoicing, etc.)

• Experience with core systems like Oracle and SAP

• Strong customer-oriented mindset and leadership potential

• Team player with excellent cross-functional collaboration skills

• Flexible and proactive in improving existing processes

• Proficient in Word, Excel, PowerPoint; comfortable using IT tools like Salesforce and Anywhere365
  
  

What you'll get in return

• Fixed working hours: 9:00 AM – 5:30 PM

• Hybrid work style: 4 days WFH/week after training period

• Career path to leadership or internal sales roles

• Friendly environment for working mothers

• Solid work-life balance and casual dress policy

What you need to do now

If you’re interested in this role, please click ‘Apply Now’ to submit your updated CV. Alternatively, reach out to Keicelyn.Alvarez@hays.co.jp

If this job isn’t quite right for you but you’re exploring new opportunities in customer service or life sciences, feel free to contact us for a confidential career discussion.