BPO Customer Service Manager
Growing company in leading group / Competitive salary, benefits / Work-life balance / Collaborative team
Your new company
The company is a dynamic services company, dedicated to providing a comprehensive range of operational support services. Their expertise spans planning, startup, consulting, operation, etc.
Your new role
- Oversee and manage the operations of the customer center
- Monitor and improve key performance indicators (KPIs) for the customer center
- Propose service improvements based on customer feedback and optimize costs while enhancing quality
What you'll need to succeed
- 2+ years of experience in customer service centre
- Experience in KPI management
- Experience in BPO, project management is a plus
- Native in Japanese
What you'll get in return
- Competitive salary, benefits
- Work-life balance, ensuring satisfaction both professionally and personally
- Chance to directly make impact to service enhancements
- Collaborative team members, environment
What you need to do now
If you’re interested in this role, please click ‘apply now’ to forward an up-to-date copy of your CV. Alternatively, you can reach out to us at +81 3 3560 2946 or email Aurora.Song@hays.co.jp. If this job isn’t quite right for
You, but if you are looking for a new HR position, please contact us for a
Confidential discussion about your career. Note: Due to the high volume of
Applications, only successful candidates will be contacted. We appreciate your
Understanding of this matter.
Summary
- Job Type
- Permanent
- Industry
- Business & Management Consultancy
- Location
- Inner Tokyo
- Specialism
- Office Professionals
- Pay
- Up to 12M
- Ref:
- 1121081
Talk to a consultant
Talk to Aurora Song, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 38th Floor, 1-6-1 Roppongi
Telephone: +81 3 3560 2946
JOB_51452191121081