Your new company

Our client is a leading brokerage firm, known for its advanced trading technology and global reach.

Your new role

• Client Onboarding: Guide clients through the account opening process, ensuring all documentation and regulatory requirements (like KYC/AML) are met.
• Issue Resolution: Respond to enquiries via phone, email, or chat—troubleshooting platform issues, trade queries, or account concerns.
• Cross-Functional Collaboration: Work closely with compliance, operations, and tech teams to resolve complex client needs and improve service delivery.
• Process Improvement: Identify ways to enhance the client experience and streamline onboarding or support workflows

What you'll need to succeed

• 1+ year in client services in the Financial Services industry is preferred.
• Fluency in both Japanese and English

What you'll get in return

• Global Reach, Startup Culture
• Career Growth & Stability
• Competitive Compensation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.