Your new company

Global IT services provider focused on security, cloud solutions, data protection, IT procurement, and project services.

Your new role

• Provide day-to-day operational support for the end-user-computing estate.
• Take ownership, and be a central point of contact, for any desktop support issues reported by users, ensuring professional and regular communication is provided.
• Diagnose and resolve system issues across a range of both internally developed and vendor-supplied applications in support of the trading business.
• Follow-up on fixes for escalated issues.
• Facilitate on-boarding and off-boarding for starters, movers, and leavers.
• Define and implement team processes to handle all support activities, including the provision of up-to-date documentation in Confluence.
• Effectively record and monitor the progress of all incidents and service requests raised by Jira, providing timely feedback to the business and stakeholders as required.
• Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of technology issues.
  
  

What you'll need to succeed

• BUSINESS LEVEL IN JAPANESE (JLPT N2)
• Business level in English
• Experience diagnosing and remediating system issues in a Windows Server 2016/2019 and Windows 10 environment.
• Experience with device provisioning using SCCM and/or InTune.
• Experience of working with and troubleshooting issues related to any of the following: Active Directory, Group Policy Management, Security/Anti-Virus, Networking, Microsoft Office, Email/Exchange, Citrix, Mobile Device Management and Telephony/VoIP (preferably Cisco).
• Knowledge of ITIL framework, certification are an advantage.
• Experience with managing desk moves.
• Experience using ITSM tools (Jira, ServiceNow, Remedy etc.)
• Experience administering Microsoft Office 365.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.