Account manager

Account manager
Overview
We are seeking a proactive and client‑focused Account Manager to oversee key customer relationships and drive account growth. In this role, you will act as the primary liaison between the client and internal teams, ensuring high customer satisfaction, successful delivery of services, and new business opportunities. You will manage strategic accounts, understand client needs, and contribute to long-term partnership development.
Key Responsibilities
Client Relationship Management
  • Serve as the main point of contact for assigned accounts, ensuring timely and effective communication.
  • Build and maintain strong, long-term client relationships based on trust and value.
  • Understand clients’ business goals and challenges to provide tailored solutions.
  • Conduct regular business reviews and proactively address client concerns.
Account Strategy & Growth
  • Develop and execute account plans to drive revenue growth and retention.
  • Identify upselling and cross‑selling opportunities to expand account value.
  • Collaborate with internal stakeholders to propose solutions that meet client needs.
  • Monitor key account metrics and performance.
Project & Delivery Coordination
  • Work closely with internal teams (sales, operations, marketing, product, etc.) to ensure successful delivery of services.
  • Coordinate project timelines, deliverables, and resources for each account.
  • Troubleshoot issues and ensure high service quality throughout the client lifecycle.
Business Development Support
  • Assist in proposal development, pricing discussions, and client presentations.
  • Support contract renewals and negotiate terms as needed.
  • Contribute insights based on client feedback to help improve products or services.
Reporting & Documentation
  • Maintain accurate account records, forecasts, and status reports.
  • Analyze account performance and provide strategic recommendations.
  • Track customer satisfaction and implement improvements.
Qualifications
Required
  • Bachelor’s degree in Business, Marketing, Communications, or a related field.
  • 3–5+ years of experience in account management, sales, or customer success.
  • Strong communication, negotiation, and interpersonal skills.
  • Proven ability to manage multiple accounts and projects simultaneously.
  • Analytical skills and ability to translate data into actionable insights.
  • High level of professionalism and client‑service orientation.
Preferred
  • Experience in [Industry: e.g., SaaS, Technology, Hospitality, Retail, Advertising, etc.].
  • Familiarity with CRM tools (Salesforce, HubSpot, etc.).
  • Ability to work in cross‑functional and multicultural environments.
  • Track record of meeting or exceeding revenue and retention targets.

Summary

Job Type
Permanent
Industry
IT
Location
Inner Tokyo
Specialism
Sales
Pay
5000000
Ref:
1126105

Talk to a consultant

Talk to Mai Takatsuka, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 38th Floor, 1-6-1 Roppongi

Telephone: 03-3560-1335

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